FAQs

Just click the red “signup today” to get started!

Once you sign up, you’ll be able to place an order when it works best for you. Tell us when to come and we’ll be there. You can choose your detergent, softener, dryer sheets, bleach and color-safe bleach from our assortment of familiar brands. If you have any special instructions or requests, just let us know. Last step – enter your billing information and you’re on your way to that Free Time you’ve been waiting for.

The only things you need to do between now and your much needed vacation are.

1.  Sign-up, by clicking the “Signup today” button.
2. Submit your order.
3. Leave your laundry out on the day of pickup. For your first laundering service, please use disposable or fabric bags marked with your name and “For Smelly Shirt”. Please do not use hampers or boxes of any sort. When we return your clean laundry, we’ll include your very own Smelly Shirt laundry bag, which holds 40-50lbs of laundry, for your future services!
4. Your clothes will be returned to you the very next day. Put them in your closet(s) and forget about having to do laundry…ever again. Woo Hoo Free Time!

Your perfectly washed and folded clothes will be returned to you the day after we pick them up. 

Here at Smelly Shirt, we will handle any items that are machine washable. We do not offer Dry Cleaning.

Absolutely. Just let us know when you place your order. The additional instructions box should work great.

Yes we do! Smelly Shirt provides fast, reliable, and customized laundry services for hotels, Airbnb, salons, barber shops, fitness centers, restaurants, medical offices, summer camps and more!

If you have an open invoice with Smelly Shirt, you will be unable to schedule a pickup until the past-due amount is resolved completely. You can check your invoice status under “Billing” on your account.

To update your credit card, log into your account and simply enter new credit card information.

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will pay together and have to separate your laundry upon its return.

We are working on it. Please reach out and remind us to get our butts in gear. lol

This is in the works, if your interested please get in contact with us and we’ll make it happpen. 

Large items like comforters, pillows, and bedspreads are removed before your laundry is weighed and then billed at a per-piece rate, please reach out to us for pricing.

If you need extra blue laundry bags, please email us and let them know how many you need.

No! You can send all your laundry in at one time. Please note orders over 75 pounds make take an additional day to process.

Please schedule your pickup by 2:00 PM the day of your pickup. This allows enough time for Smelly Shirt drivers to squeeze you in the same day.

Absolutely. We can pick up and drop off your clothes at any address in our service area. We will do our best to accommodate specific time frames, but cannot make any guarantees, most orders are picked up in late afternoon or evening time. Please leave any relevant business information in your pickup/drop off instructions in your account.

When the weather’s bad we double-bag your laundry to make sure it’s protected from the elements. We always do our best to protect your laundry, however, we cannot be responsible for laundry that is damaged by the weather after it’s dropped off at your home.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. Please be sure to include the location to pickup and drop off your laundry in your pickup/drop off instructions in your account.

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it’s safe to do so for our drivers. We will keep you updated on any delivery changes via phone, email, or text.

If you have received items that are not yours, please email or text the Customer Service team. We thank you in advance!

We are closed on the following Federal Holidays:

New Year’s Day – Dec 31 & January 1
Memorial Day – Last Monday in May
Independence Day – July 4 & 5
Labor Day – First Monday in September
Thanksgiving Day – Fourth Thursday in November
Christmas Day – December 24 & 25

• Detergents: Tide, Gain Arm & Hammer
• Softeners: Downy, White Vinegar
• Dryer Sheets: Bounce
• Bleaches: Clorox, Oxi-Clean

Please be advised, if you are hyper allergic to scents from laundry products. We may not be able to guarantee your order will be returned as needed. We will do our best to follow all specified preferences for your order. If you have questions regarding this please contact us prior to scheduling a pick-up.

As often as you like. Some of our customers tweak their profile prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them. 

We check your personal laundry profile for any changes each time we process your laundry.

We do our best to accommodate every request. If there’s something special we need to know just log into your account and update your laundry and folding instructions.

Yes, we do!

Smelly Shirt reserves the right to refuse service of items soiled with bodily fluids, chemicals, or garbage. If we are unable to launder, items will be returned unwashed. In the event that we can launder, laundry is subject to a sanitation fee.

Please let us know when you place your order if any garments need special attention and we’ll do our best to get it out. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stain before putting the garment in the bag, it will increase the odds of success.

Yes, any machine washable coats may be sent in with your regular laundry.

Any machine washable shoes may be sent in.

Yes, you may send all clothing that is machine washable.

Yes! We launder towels for both residential and commercial customers, if you have a unique request please send us and Email or Text and we can do our best to accomidate your needs.

No. We wash and dry our customers’ laundry individually in separate machines.